Terms of Service

1. Service Provider Identification

• Owner: Anthony Jair Torres Rosas (trade name: NeoWeb agencIA)
• NIF: 61731889G
• Address: Isabelita Usera Street, 13, Ground Floor Right, 28026 Madrid (Spain)
• Phone: +34 633 37 52 62 · Email: 1913torres@gmail.com

2. Purpose

These conditions regulate the contracting of automation, web development, chatbots, and artificial intelligence services that NeoWeb agencIA provides to companies, freelancers, and individuals. Requesting a quote and its acceptance implies the acceptance of these conditions.

3. Services and Prices

Services are contracted separately or in packages: one-time payment website or subscription with initial development, system with monthly fee, monthly modules, packages, and one-time setup. Complex developments require a custom quote. Current amounts can be checked in the configurator and are specified in the accepted quote. Unless otherwise indicated:

• The prices shown on the website include VAT (21%): the amount you see is the final price. The invoice will detail the taxable base and 21% VAT.
• The final price of each project is specified in a custom quote after the free initial audit, based on the actual scope.
• For invoices to companies and professionals, the applicable IRPF withholding in force.

4. Contracting Process

1. Free initial audit (15 min) and quote submission.
2. Acceptance of the quote by the client. It can be done in two ways, and both have the same value:
   • in writing, by email or by signing the receipt/agreement, including online acceptance of the quote (by typing the full name and ticking the acceptance box); or
   • by paying the first instalment through the website's payment gateway. In that case, the client is expressly informed before paying that payment constitutes acceptance of the quote and of these terms, and must tick it actively.
3. For website projects, payment of the first instalment starts the work. For the system, activation of the free trial is communicated to the customer, and continuing after the trial requires express acceptance.
4. Execution, agreed revisions, and asset delivery.
5. Payment of the final installment and, upon request, delivery of the source code.

When contracting and payment are made directly through the website (payment gateway), the client will receive email confirmation, and these conditions will also apply.

A record is kept of every acceptance. If accepted online: the name used to sign, the date and time, and the IP address and browser from which it was done. If accepted by payment: the exact detail of the accepted quote and its version identifier, the version of these terms in force at that moment, the date and time, the amount paid, and the IP address and browser from which it was done. These data are used solely to prove the contract and are processed in accordance with the Privacy Policy. The client may request that record at any time by writing to info@neowebagencia.com.

5. Payment Method

• Website for a one-off payment: 50% at the start and 50% on delivery. Custom projects: milestones and percentages expressly agreed in the quote, using the 40/30/30 schedule where applicable.
• Installment payment: upon request, the amount can be divided into up to 3 installments at no additional cost.
• System trial: 30 days free from the activation date communicated to the customer. No monthly fee or setup fee is charged during the trial. If the customer decides not to continue, the system is deactivated and nothing is charged for that trial. A standalone website is governed by its separate quote.
• Continuing with the system: requires express acceptance of the quote at the end of the trial. The setup fee is then invoiced once and the agreed monthly fee begins, payable in advance, with the modules or package purchased. Silence at the end of the trial does not trigger an automatic charge.
• No minimum term: cancellation of the system can be requested through the same channel used to purchase it or by email before the next renewal. It takes effect at the end of the monthly period already paid for, without penalty. Any amounts already paid are subject to the accepted quote and applicable legal rights.
• Maintenance: included with the system and in the web subscription. For a one-time payment website without a system, it's optional and contracted separately. External consumption and providers are detailed in the quote; a third-party paid service will not be activated without client acceptance.
• Accepted payment methods: card (Stripe), bank transfer, or Bizum.
• The first instalment for a website project is a non-refundable deposit that reserves availability to carry out the work, without prejudice to consumers’ legal rights. It does not apply to the free system trial.

6. Execution Timelines

Timelines are estimated and are specified in the quote. As a guideline: automations 1–2 weeks; web/landing 2–4 weeks; complex projects 4–8 weeks. Delays caused by lack of materials, access, or client responses do not count towards the timeline.

7. Warranty

All projects include a 30-day warranty from delivery for the free correction of errors or failures (bugs) based on what was agreed. The warranty does not cover new functionalities or scope changes, which are quoted separately. For consumers, this warranty is additional and does not limit the legal conformity warranty provided in consumer regulations.

8. Maintenance

With the system and in the subscription website, website maintenance is included in the fee. For a one-time payment website without a system, it's optional, with no lock-in period, and contracted separately. Third-party consumption and services (Make, Firebase, domain, or others) are detailed in the quote and require client acceptance before activating an additional cost.

Website by subscription: initial development at the start and monthly fee from delivery, with the scope, pages, and adjustment allowance of the level chosen in the Quoter. It has no lock-in period. The system, its modules, and consumption are contracted separately; no other maintenance fee is added, nor is an included connection charged again. The free system trial does not cover web development.

The domain and data belong to the client. Before contracting, the cancellation, closure or continuity of hosting, and data export are agreed upon in writing. Transferring the code or purchasing the website later requires a separate quote; the subscription is not an installment purchase.

9. Right of Withdrawal (consumers)

If the client is a consumer (not acting as a business or professional), you have 14 calendar days to withdraw from the contract without justification, by writing to 1913torres@gmail.com.

Exception (Art. 103 TRLGDCU): if the client expressly requests that the service begins before that period ends, they acknowledge that they will lose the right of withdrawal once the service has been fully executed. For services already started, the client will pay the proportional part of the work performed.

The right of withdrawal does not apply to businesses or professionals.

10. Client Obligations

The client agrees to provide the necessary content, access, and materials on time, and to designate a contact person for revisions. The ownership of the domain and third-party accounts (Stripe, Firebase, Make, etc.) belongs to the client.

11. Intellectual Property

In one-time payment projects, the developed code and design become the client's property once the full payment has been made. NeoWeb agencIA may mention the project in its portfolio, unless a confidentiality agreement states otherwise.

12. Data Protection and Liability

The processing of personal data is governed by the Privacy Policy. Regarding the data collected by the client's website or store, the client is the data controller.

NeoWeb agencIA is not responsible for outages or changes in third-party services (Stripe, Make, Firebase, domain, etc.) nor for indirect damages or loss of profit.

13. apoyArte Program

NeoWeb agencIA offers, with a limited quota, special conditions for artisans and micro-entrepreneurs within the program apoyArte, which may include accessible prices or payment in installments. The specific conditions are detailed in the quote/agreement for each apoyArte project.

14. Cancellation

If the customer cancels a website project, the first instalment (deposit) is not refunded. If work has progressed beyond the deposit, the proportional amount of work completed will be invoiced, without prejudice to consumers’ legal rights. The free trial and cancellation of the monthly system are governed by section 5; they carry no minimum-term penalty.

15. Applicable Law and Dispute Resolution

These conditions are governed by Spanish law. For the resolution of disputes, the parties submit to the courts and tribunals of the provider's domicile, unless the law imposes another jurisdiction (for example, that of the consumer's domicile). Consumers may also resort to the Sistema Arbitral de Consumo through the corresponding Junta Arbitral de Consumo.

16. Modifications

NeoWeb agencIA may update these conditions. The version applicable to each contract is the one in force at the time of its acceptance.